How It Works

From missed call to captured lead in 30 seconds.

AI voice answers your calls live. AI SMS texts back in under 5 seconds. The built-in CRM logs every conversation. Three products working together so you never miss revenue again.

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24/7AI Coverage
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What's included

Three products. One platform.

Every PepperSend account ships with all three. They work together by default -- no extra configuration.

AI Voice

Live AI answers your calls

A managed AI voice agent picks up every inbound call. Trained on your knowledge base. Answers in your business name.

  • Books appointments live
  • Dispatches emergencies instantly
  • Captures caller info before transfer
  • Works on top of your existing VoIP
$0.40/min • included in Hot and above
AI SMS Text-Back

Texts back within seconds

The instant a call is missed or voicemail is left, PepperSend fires a personalized SMS. AI continues the conversation until resolved.

  • Fires in under 5 seconds
  • Full back-and-forth conversation
  • Handles objections and books jobs
  • Human takeover anytime
From $59/mo • 200 SMS included
CRM Integration

Every lead logged automatically

Built-in CRM captures caller info, transcripts, lead score, and AI notes. Optional custom integrations push to your existing CRM.

  • Auto-created contact records
  • AI-scored lead quality
  • Full conversation history
  • Push to HubSpot, Salesforce & more
Built-in free • custom integrations from $2k
Anatomy of a missed call

What happens in the first 30 seconds.

A real-world walkthrough of a missed call from start to finish -- every system PepperSend triggers, in order.

1
0:00

The call comes in

A customer dials your business. If you're on a plan that includes AI voice, the agent picks up live, identifies your business, and starts gathering context. If the call goes unanswered, PepperSend's webhook listener detects the missed call from your VoIP carrier the instant it ends.

2
0:05

AI text-back fires

Within 5 seconds of the missed call event, an SMS goes out from your business number. The message is personalized -- not a canned template -- and includes a real prompt for the caller to reply.

3
0:15

Caller replies, AI takes over

When the caller texts back, AI answers questions from your knowledge base, qualifies the lead, handles objections, and books appointments. The conversation continues until the inquiry is resolved or AI hands off to a human team member.

4
0:30+

CRM logs everything

Contact record created. Lead score assigned. Conversation transcript saved. AI notes summarize the inquiry. Owner gets an SMS notification. If you have a CRM integration, the lead is pushed to HubSpot, Salesforce, or your stack in real time.

Real conversation

This is what your customer sees.

A real PepperSend conversation, captured verbatim. The AI identifies itself as an assistant, asks the right qualifying questions, and books the appointment without sending the caller to voicemail or making them wait for a callback.

  • Identifies as AI assistant (TCPA-compliant)
  • Batches questions naturally -- never an interrogation
  • Books the job and notifies the owner
JP
Jake's Plumbing (801) 555-0142
Hi! This is the AI assistant for Jake's Plumbing -- sorry we missed your call. What can we help you with today?
2:14 PM
My kitchen sink is leaking pretty bad. Can someone come out today?
2:14 PM
Sounds urgent -- we have a tech available at 4 PM today. Can I get your name and the address you'd like service at?
2:14 PM
Sarah Chen, 422 Maple Ave
2:15 PM
Booked, Sarah. Mike will arrive at 4 PM. You'll get a text when he's 15 minutes out.
2:15 PM
Behind the scenes

The engine under the hood.

PepperSend isn't just a chatbot. It's a production-grade SMS and voice system with compliance, audit logging, and carrier-grade reliability baked in.

Carrier Layer

Telnyx 10DLC and toll-free messaging with verified business sender. No carrier filtering.

AI Layer

DeepSeek Pro V4 for SMS responses. Telnyx AI Voice for live calls. Tuned per industry.

Compliance Layer

TCPA opt-out enforcement, quiet hours, state-specific rules (FL, CT, TX), 4-year audit log retention.

Data Layer

Per-account knowledge base, contact records, conversation history, full call tracking.

FAQ

Common questions.

How fast does the AI text-back fire?

Under 5 seconds. PepperSend detects the missed call event from your VoIP carrier (Telnyx, RingCentral, Intermedia) the moment the call ends, and an SMS is dispatched immediately from your business number.

Does the AI voice agent actually answer my calls live?

Yes. The AI voice agent is included on Hot, Extra Hot, and Inferno plans. It answers in your business name, handles FAQs from your knowledge base, collects caller info, and books appointments without sending anyone to voicemail.

How does the CRM work?

Every caller is automatically added as a contact record with their phone, name (if captured), conversation history, lead score, and AI notes. The built-in CRM is free with every plan. Optional custom integrations push data to HubSpot, Salesforce, and other CRMs for a one-time $2,000 setup fee.

Do I need to change my phone system?

No. PepperSend works on top of your existing VoIP carrier via API. We support RingCentral, Intermedia, T-Mobile, Telnyx, and more. No number porting required.

What happens if the AI can't answer a question?

PepperSend hands the conversation off to a human team member, flags the gap in the Knowledge Base inbox so you can train the AI, and sends an SMS notification to the owner with full context.

Is this TCPA compliant?

Yes. PepperSend includes a 10DLC-registered campaign, automatic STOP/HELP keyword handling, opt-out audit logging with 4-year retention, quiet hours enforcement, and state-specific compliance rules (FL, CT, TX).

Stop missing revenue.

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